Frequently Asked Questions
Everything you need to know about our premium blends and steeping the perfect cup.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque glass jars.
Where do you source your tea leaves and herbs?
We source our ingredients from high-quality, sustainable farms around the world. Many of our blends feature organic and wild-harvested herbs to ensure you receive the cleanest product possible.
What is your shipping policy for domestic orders?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days to arrive, and we offer free shipping on orders over a certain threshold.
Can I return tea if I don't like the flavor?
Due to the food-based nature of our products, we cannot accept returns on opened tea for safety reasons. However, if there is an issue with your order or damage during transit, please contact our support team within 14 days.
Are your tea bags compostable?
While we specialize in loose leaf tea, any tea bags we offer are made from plant-based, biodegradable materials that are plastic-free and safe for composting.
Do you offer wholesale opportunities for cafes or shops?
Yes, we love partnering with like-minded businesses. Please visit our Wholesale page or contact our sales team to learn more about our bulk pricing and custom blending services.